GENERAL TERMS AND CONDITIONS
1. Service Providers’ Information: 1.1. Business Entity Name: Cuppon Ferenc
1.2. Business Entity Name: Cuppon Endre
1.3. Registered Office: 8315 Gyenesdiás, Béke utca 27.
1.4. Registered Office: 8315 Gyenesdiás, Tücsökdomb utca 2.
1.5. Tax Number: 59364908-2-40
1.6. Tax Number: 59364874-2-40
2. General Provisions: (a) These “General Terms and Conditions” (hereinafter: GTC) regulate the conditions for using the accommodation services and related services provided by the service provider at the premises of Cserszegi Kockák Apartments, located at 8372 Cserszegtomaj, Toronyalja utca 6. (b) This GTC does not exclude the possibility of entering into specific or individual agreements with travel agencies, travel intermediaries, tour operators, or other parties collaborating with the service provider in selling its services.
3. Contracting Parties: (a) The contracting party is any natural person, legal entity, or business association without legal personality that orders or uses the services of the service provider. The contracting party is also the natural person who actually uses the service. The ordering and/or using party is hereinafter collectively referred to as “Guest.” (b) The service provider and the guest, upon fulfilling the conditions, become contracting parties to the service agreement (hereinafter: “Contracting Parties”).
4. Conclusion of the Service Agreement, Booking Process, Modification of Booking: (a) Upon receiving a written request for an offer (via email or through the booking system of cserszegikockak.hu), the service provider will send an offer to the guest within 36 hours. If no written confirmation of the actual booking is received from the guest within 48 hours of sending the offer, the service provider is released from the obligation, and the offer expires. (b) The service agreement is established when the guest submits a booking request, which the service provider confirms in writing. This written confirmation constitutes a legally binding contract. A verbal booking request or modification is only binding if confirmed in writing by the service provider; verbal confirmations alone do not establish contractual obligations. (c) The service agreement is for a fixed term. (d) If the guest decides to leave before the fixed term expires, they remain obliged to pay the full service fee. The service provider is entitled to claim the entire service fee and reallocate the room. (e) The guest may extend their stay only with the service provider’s prior written approval, which must be granted no later than the day before the original departure date. (f) Modifications to the service agreement require the written consent of both contracting parties.
5. Cancellation Policy: (a) The guest may cancel their booking free of charge if they notify the service provider in writing at least 14 days before the arrival date. (b) If cancellation occurs within 14 days before arrival, either in writing or by phone, the pre-paid deposit is non-refundable. (c) The service provider reserves the right to establish different conditions for certain offers, such as promotional rates, group travel, or events, which will be set out in separate agreements. (d) Purchased gift vouchers may only be used on the specified dates indicated on the virtual voucher displayed on the website. Exceptions are listed in a downloadable PDF available on the website. Gift vouchers are non-modifiable, and the service provider does not offer refunds.
6. Pricing Policy: (a) Room rates are available at the reception and on www.cserszegikockak.hu. (b) The service provider reserves the right to modify prices without prior notice, except for previously confirmed offers. (c) Prices include applicable taxes, such as VAT and tourism tax, as determined by law. Any statutory changes affecting taxation may be passed on to the guest without prior notice. (d) Prices may be set in Hungarian Forint (HUF) and convertible currencies. (e) The service provider publishes current room rates, promotions, and discounts on www.cserszegikockak.hu. (f) In the absence of a cooperation agreement, the service provider issues gross invoices (including commission and VAT) to travel agencies and pays commissions only upon receiving an invoice from the tour operator. Contracted partners are invoiced according to the agreed contractual rates.
7. Payment Methods and Guarantees: (a) The total amount for the stay is stated in the service provider’s written confirmation. The guest must pay the required deposit as specified in the booking engine. (b) The service provider may require a guarantee for additional on-site consumption, which can be secured via:
- Credit card pre-authorization: an amount is blocked on the card until departure.
- Cash deposit: refundable at check-out if unused. (c) Payments may be made in HUF or any accepted foreign currency as per the service provider’s policy. (d) The service provider accepts various cashless payment methods, including vouchers and coupons. (e) The service provider may pass on transaction-related costs to the contracting party. (f) The guest may charge in-house services to their room account or pay in cash or by card at reception. (g) Online payments via the website are processed through OTP SimplePay, with accepted cards including Maestro, MasterCard, Visa, Visa Electron, Diners Club, and American Express. SZÉP card payments are accepted from OTP, MBH, and K&H banks.
- 8. Terms and Conditions of Service Usage:
(a) The Guest may check in to the reserved and confirmed apartment from 15:00 to 18:00 on the day of arrival and must check out on the last day of stay between 09:00 and 10:00.
(b) If the Guest wishes to check in before the time specified in clause 8(a), this may be possible for an additional fee, subject to availability.
(c) The Service Provider does not permit the accommodation or entry of pets.
(d) The Service Provider is entitled to terminate the accommodation contract with immediate effect or refuse to provide services if:
(i) The Guest misuses the apartment provided or fails to use the services and premises properly.
(ii) The Guest disturbs the house rules and does not cease disruptive behavior despite warnings.
(iii) The Guest violates the hotel’s safety regulations (e.g., smokes in prohibited areas and does not cease after being warned).
(iv) The Guest behaves inappropriately, aggressively, or offensively towards hotel staff or other guests, is under the influence of alcohol or drugs, or exhibits any other unacceptable behavior.
(v) The Guest suffers from an infectious or disruptive illness that may affect the comfort of other guests. Additionally, incontinent or self-care-dependent guests may not use the accommodation services.
(vi) The contracting party or the Guest fails to meet the payment guarantee obligations required by the Service Provider within the specified timeframe.
(e) If the contract cannot be fulfilled due to force majeure, it shall be considered terminated.
(f) The Guest acknowledges that all services provided by the accommodation facility are used at their own risk.
9. Provision of Services:
(a) If the Service Provider is unable to fulfill the ordered services due to its own fault (e.g., overbooking, temporary operational issues), it must arrange alternative accommodation for the Guest.
(b) Under this obligation, the Service Provider shall:
(c) Offer the ordered services at the confirmed price for the agreed duration at another accommodation of the same or higher category, and bear any additional costs incurred.
(d) Provide one complimentary phone call upon request to inform a designated person about the accommodation change.
(e) Arrange free transportation for the Guest to the alternative accommodation and, if necessary, back to the original location.
(f) If the Service Provider fulfills these obligations in clause 9(b), or if the Guest accepts the alternative accommodation, the Guest shall have no further claims for compensation.
10. Guest Rights:
(a) The Guest is entitled to use the reserved room and all facilities of the accommodation that are part of the standard services and not subject to special conditions.
(b) The Guest may lodge complaints regarding service quality. The Service Provider shall investigate written or recorded verbal complaints made at the reception within 72 hours and provide a substantive response.
11. Guest Obligations:
(a) The Guest shall settle the payment for ordered services in accordance with the contract’s terms and deadlines.
(b) Any damages suffered by the Guest must be reported immediately to the reception, along with all necessary details to clarify the circumstances and for potential legal proceedings.
12. Guest Liability for Damages:
(a) The Guest shall be liable for all damages caused to the Service Provider or third parties by the Guest, their companions, or persons under their supervision.
(b) The Guest’s liability remains even if the injured party claims compensation directly from the Service Provider.
13. Service Provider Rights:
(a) If the Guest fails to pay for used or ordered but unused services, the Service Provider has a lien on the Guest’s belongings brought into the accommodation.
(b) For security reasons, the accommodation premises are monitored by surveillance cameras. By entering the premises, the Guest consents to being recorded. The recordings are stored for two months and automatically deleted thereafter.
14. Service Provider Obligations:
(a) The Service Provider must fulfill the contracted accommodation and related services in accordance with applicable regulations and service standards.
(b) The Service Provider must investigate and respond to written complaints submitted by the Guest.
15. Service Provider Liability for Damages:
(a) The Service Provider is liable for damages incurred by the Guest due to the fault of the accommodation or its employees.
(b) The Service Provider is not liable for damages resulting from unavoidable external circumstances or damages caused by the Guest or their companions.
(c) The Service Provider designates restricted areas where Guests are not permitted. These areas are visibly marked, and the Service Provider is not responsible for damages incurred in restricted areas.
(d) Liability is only applicable if the damage is reported immediately at the reception with necessary documentation.
(e) The Service Provider is not liable for lost or damaged luggage during arrival, departure, loading, or transport.
(f) The Service Provider’s liability is limited to a maximum of five times the daily apartment rate as per the contract.
16. Illness or Death of the Guest:
(a) If a Guest falls ill during their stay, the Service Provider shall offer medical assistance, with the costs borne by the Guest. If an infectious disease is diagnosed, the Service Provider may refuse further service. Any additional costs due to early departure shall be borne by the Guest.
(b) In case of illness or death, the Service Provider may claim reimbursement from the affected person or their heirs for medical expenses, used services, and damages incurred due to the situation. Early departure due to death is considered contract termination, and remaining service fees are non-refundable.
17. Confidentiality:
(a) The Service Provider shall handle data in accordance with Act CXII of 2011 on Informational Self-Determination and Freedom of Information and applicable data protection laws.
18. Force Majeure:
(a) Uncontrollable events (e.g., war, fire, flood, extreme weather, power outage, strike) release both parties from contractual obligations while such conditions persist.
19. Governing Law and Jurisdiction:
(a) The contract is governed by the Hungarian Civil Code (Act V of 2013).
(b) Disputes shall be subject to the exclusive jurisdiction of the Keszthely District Court or, if beyond its competence, the Zalaegerszeg District Court.
Check-in and Check-out Policy:
Check-in: Between 15:00 and 18:00. If arriving outside this period, please notify us at +36 30 989 8095. Early check-in is not available.
Check-out: Between 09:00 and 10:00 on the departure day.
Pet Policy:
Due to the building’s design, pets of any size are not permitted.
Minimum Age Requirement:
Cserszegi Kockák does not accommodate persons under 18 years of age.
By accepting these Terms and Conditions, the Guest acknowledges that they have read, understood, and agreed to the contractual terms and their consequences, and have taken necessary steps to carefully consider them.
